Easy access to chat
Live chat directly in Wrike Workspace is available 24 hours on business days for all paid users.
Weekend support
On-demand support availability via Web Form and callbacks on weekends.
Priority phone support
Access to a direct priority support phone line 24/5, including bank holidays.
Fast responses
Guaranteed 1-hour first response time, including weekends.
Designated support team
A designated team of 1-3 support engineers with deep understanding of your account’s history will assist your account admins with all support needs.
Support reports
Get a monthly insight into support activity trends with customizable reports on ticket volumes, top subjects, and requesters.
Governance support
We can align our support processes with your internal guidelines and governance, ultimately reducing friction and improving case resolution.
Proactive issue monitoring
All incidents are clearly classified based on severity. We provide service-level objectives and proactive updates, so you can always stay on top of every case.
“Wrike Support shines in comparison to the support we get from other software companies.”
The average live chat response time for Wrike Premium Support